Custom sending domain
Pro plan feature
Statey can send your customer statements from your own email domain — e.g. accounts@yourcompany.com — instead of a third-party address. This is the fix for the classic Xero complaint: statements and invoices sent from an address like message-service@post.xero.com looking unprofessional or landing in spam.
How it works: you add a few DNS records we generate for you (this authenticates your domain — SPF/DKIM — so receiving mail servers see the email as genuinely from your company). Statey validates the records automatically; no technical back-and-forth with support.
- Multiple sending addresses per organisation, with one set as the default.
- Pick a different From address per schedule and per manual send.
- Safe fallback: an address still awaiting DNS validation falls back to your default (then to Statey's address) rather than failing the run.
By default, Statey will send statements to your customers from your chosen From name and our dedicated email address — messaging-service@email.statey.app
The screenshots below show how the email might appear in your customer's Gmail inbox if your From name is set to 'Zenith Accounts':
On our Pro Plan, you can customise the From name AND From address by adding some provided DNS records to your domain name. In most cases, you'll want your custom From address to match your Reply-to address.
Before you start
- You'll need to be on the Pro Plan. (manage your subscription here)
- You'll need someone who can add DNS records to your domain — usually your IT person or whoever manages your website.
- Decide which address you want to send from, for example 'accounts@your-example-domain.com'.
Steps to set up your custom sending domain
Already logged in? You can go straight to Custom From Addresses and pick up from step 3.
Step 1 — Open your schedule settings
From the Dashboard, click Settings on the schedule you want to edit.
Step 2 — Go to the Email Template tab
Select the Email Template tab, then click Manage sending addresses underneath the From address field.
Step 3 — Add your address
On the Custom From Addresses page, click Add address.
Enter your desired From address, confirm it, and click Generate DNS Settings.
Step 4 — Add the DNS records to your domain
Statey will generate three CNAME records for your address and mark it as Awaiting DNS.
Send these records to your IT person, or add them yourself at your domain host. The Type, Name and Value must be copied exactly.
You don't need to do anything else on this page, and there's no button to press — Statey checks for the records on its own and picks them up once they've propagated. Depending on your DNS host, that can take anywhere from a few minutes to a few hours.
Once the records are detected, the yellow Awaiting DNS badge is replaced by a green Active badge and the list of DNS records disappears — your address is ready to send from.
Step 5 — Select your new address
Back on the Email Template tab, choose your new address from the From address dropdown, then save.
You can do this straight away — you don't have to wait for the DNS records to be detected first. Until they are, Statey keeps sending from your existing address.
When your custom sending domain is active, if your custom address is accounts@your-example-domain.com, an email to your customer will appear as in the screenshot below.
What sends while you're waiting
Statements are sent from your chosen address only once its domain has been verified.
If an address is still Awaiting DNS, Statey falls back to your default address, and then to Statey's own address — so your statements will keep going out either way.
Your default is the address marked with a blue Default badge on the Custom From Addresses page. There's nothing to configure — Statey marks an address as your default automatically once it becomes active.
You can check the current status of an address at any time on your Custom From Addresses page.
Managing your addresses
You can add more than one custom From address, and select a different one per schedule.
To remove an address, click Delete next to it on your Custom From Addresses page.
If you delete an address that a schedule is currently sending from, that schedule reverts to Statey's address — messaging-service@email.statey.app — so your statements will still go out.
FAQ
Can statements from Xero be sent from my own email address?
Not from Xero itself — all Xero emails come from Xero's messaging service. Statey sends its statements from your own verified domain on the Pro plan.
Does this improve deliverability?
Yes — domain authentication (SPF/DKIM alignment) is the main reason statement emails land in the inbox instead of spam or junk folders.
Can different schedules send from different addresses?
Yes — add multiple verified addresses and choose per schedule or per manual campaign.
Do I need to be technical?
You (or whoever manages your domain) paste the DNS records we show you. Statey checks them automatically and marks the address verified.